TeleMental Health

Online Counseling Sessions Using
Secure Video Conferencing
​

Getting Started
How-tos & tips:
  • using Chrome, Firefox or Safari, do a trial run before your first session, using the same computer or device in the same location as you'll be during your appointment
  • check-in to my virtual waiting room by clicking through the emailed link or on 'Enter waiting room' below
    • when prompted, enter your name
    • allow Doxy.me to use your camera and mic
  • run a 'Pre-call Test' (look for the button in the lower left corner of your screen) to check your video, audio and internet signal. If needed, try:
    • restarting your computer 
    • closing unnecessary programs that run automatically at startup
    • using an ethernet cable to connect your computer to your router or a wifi extender
    • using a headset with a mic for better audio
    • running the test again 

How to Have a Great Video Session
Before the call, make sure you have:
  • adequate internet access 
  • a comfortable space that's private and quiet, where you won't be interrupted or have others around​ during your session
  • a backup method in case of problems - usually your phone
  • adequate lighting - be sure light is on your face, not behind you
  • your webcam set at the correct angle so I can see your face clearly - it's helpful to see your upper body as well
  • something to verify your identity and location - at the start of your first call, I'll ask you to show me an ID and your current location using your phone
During the call:
  • ​close other tabs and programs to minimize distractions
  • mute your phone
  • don't use external speakers 
  • relax and speak at a normal volume
  • let me know right away if I need to make any adjustments!