TeleMental Health

Online Counseling Sessions Using
Secure Video Conferencing
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Prep With A Trial Run
How-tos & tips:
  1. using Chrome, Firefox or Safari, do a trial run before your first session, using the same computer or device in the same location as you'll be during your appointment
  2. click on 'Enter waiting room' below to check-in to my virtual waiting room 
  3. when prompted, enter your name
  4. allow Doxy.me to use your camera and mic (might need to allow a pop-up to get the permission request)
  5. run a 'Pre-call Test' (button in the lower left corner) to check the stability and strength of the connection and video/audio quality
 If needed, try:
  • restarting your computer 
  • closing other browser tabs
  • closing unnecessary programs that run automatically at startup
  • using a headset with a mic for better audio
  • connecting to your router or wifi extender with an ethernet cable (can make a big difference) 
  • running the test again ​
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How to Have a Great Video Session
Before the call, make sure you have:
  • adequate internet access 
  • a comfortable space that's private and quiet, where you won't be interrupted or have others around​ during your session
  • your phone handy as a backup
  • adequate lighting - be sure there's light on your face, not behind you
  • your webcam set at the correct angle so I can see your face clearly - it's helpful to see some your upper body as well
  • something to verify your identity and location - at the start of your first call, I'll ask you to show me an ID and your current location using your phone
During the call:
  • ​close other tabs, programs, silence notifications 
  • silence your phone
  • don't use external speakers 
  • relax and speak at a normal volume
  • let me know of any problems on my end