Telehealth

Online Counseling Sessions Via
Secure Video Conferencing
​

Why Telehealth?
Access, flexibility, consistent support
Telehealth brings the session to you. Your therapy can be entirely online, or you can opt for a remote session on those occasions when life gets in the way of coming to my office.  

How to Have a Great Video Session
Before the call, make sure you have:
  • first and foremost: confidential space - a quiet, private location where you won't be overheard or interrupted during your session​
  • internet with adequate speed - at least 750 kbps download and upload (check speed here), Google Chrome, Mozilla Firefox or Safari 11+
  • good lighting - the light source needs to come from behind your screen to illuminate your face
  • your webcam set at the correct angle/height - tips:
    • elevate your laptop or monitor (a stack of books works), with the upper edge of the screen at eye level
    • if you're using a smartphone or tablet, try to prop it at about eye level
  • sound on and microphone off mute  
  • your phone handy as backup, just in case
  • something to verify your identity and location - at the start of our first call, you can show me ID and verify your current location using your phone (necessary only if we haven't already met in person) ​

​During the call:
  • ​close other tabs and programs, silence notifications and decline any updates
  • silence your phone
  • ​use a headset or earbuds with a mic for better audio​
  • relax and speak at a normal volume
  • don't hesitate to let me know of any problems 

Just In Case
Troubleshooting
If you're having trouble connecting, try:
  • closing other browser tabs
  • closing other apps or programs
  • quitting or pausing those unnecessary programs that run automatically at startup, such as:
    • ​​​Skype - log out first, then mouse over the Skype icon in the system tray at the bottom of your screen to bring up the menu - select 'quit'  
    • pause Dropbox or other automatic cloud backups apps
  • restarting your computer
  • rebooting your router by unplugging it, waiting a minute, then plugging it back in and turning it back on
  • connecting directly to your router or wifi extender with an ethernet cable (this can make a big difference)​​